Frequently Asked Questions

Everything you need to know about shopping with ORTC

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items may be subject to different conditions.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.

Are your garments ethically produced?

Yes, ORTC is committed to ethical manufacturing. We partner with factories that ensure fair wages, safe working conditions, and sustainable production practices.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed.